Home > Knowledgebase > How to process a credit card (Sale,Refund,etc) 05 Sep 2010
How to process a credit card (Sale,Refund,etc)
To use the Virtual Terminal: 
  • Login to the Bluefin Gateway and visit MAIN > VIRTUAL TERMINAL > CREDIT CARDS
  • Enter the required credit card information:
    • Choose the type of transaction:
      • SALE - charges the credit card the amount requested
      • AUTHORIZE ONLY - authorizes/reserves the amount requested.  AUTHs must be captured later or they will expire in 3-10 days, depending on the card issuer.
      • CREDIT / RETURN- issues a credit or return to the card holder for the amount requested
    • Total amount (including tax) - the amount to be charged. Do not include a dollar sign ($).
    • Card number - the credit card number
    • CVV2 - Credit Card Verification number, the 3 extra digits on the back of the card (Visa/MasterCard/Discover) or 4 extra digits on the front of the American Express. 
    • Expiration date - The expiration date of the credit card in the format of: (MMYY)  (notice there is no "/" between the month and year)
    • Disable address verification (AVS) - turns off AVS
    • Disable card verification (CVV2) - turns off CVV2
    • Disable Fraud Fraud Firewall - bypasses Fraud Firewall
    • Don't send email receipts - does not send receipts
  • Enter any optional information (see below)
  • Click PROCESS TRANSACTION
Note If the transaction contains some illegitimate or incorrect information, a message will appear at the top of the screen in red indicating the issue.
 
Optional fields available within the Virtual Terminal:
Force Code
The Force Code field is used on transactions on high dollar items. From time to time Credit Card companies require single purchases of high dollar items to be voice authorized. Merchants will call the card company and receive an approval or decline code. If they receive an approval code, they will then enter the authorization number in the Force Code field, then hit the Process button. The transaction will then go through for the merchant.
 
Optional Description Fields
You can also enter in any optional information on the virtual terminal screen. In these fields you can enter information such as the customer contact information, billing address, additional authorization data, or description of items purchased. This information is permanently linked to the transaction so you can go back and review any notes you may have added.
 
Attribute to site
With this drop down menu you can attribute each transaction to a particular SITE TAGs. This is useful if you manage multiple sites through a single administrative account. Since you can customize your emails to be used with particular accounts, the drop down menu will select which SITE TAGs emails are used. The Attribute to site feature is also helpful when using our reporting features. If you have multiple site tags you can break out the sites performance and compare it against your other sites.
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Additional Information
Article ID: 9
Author: Administrator
Created On: 24 Mar 2004
Edited On: 24 Mar 2004
Edited By: Administrator
Views: 5377

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